Shipping policy

Processing time

All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or holidays are processed the next business day.

Delivery time

We ship internationally. Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing.

Estimated total delivery time (dispatch + transit): 8–14 business days.

Shipping rates

Shipping costs are calculated at checkout based on your location and order weight.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Customs, duties, and taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Delays

While most orders arrive within the estimated window, factors like customs inspections, local courier delays, weather, or high demand periods (holidays, sales events) can occasionally extend delivery times.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. Contact us as soon as possible if you need to correct an address after placing your order.

Lost or missing packages

If your tracking shows delivered but you haven't received your package, or if your order hasn't arrived within the estimated delivery window, please contact us at [support email] and we'll help investigate.

Questions

If you have any questions about your shipment, reach out to us at [support email] and we'll be happy to help